Terms of Service
Last updated: October 31, 2026
About these terms
This website is operated by MG Home Solution LLC under the VITARA brand. These terms describe use of our website and online store. Our Privacy Policy, Shipping Policy and Warranty page provide related information.
Using our website
Use this website lawfully and provide accurate contact, order and delivery information. Do not interfere with the website, attempt unauthorized access or submit fraudulent requests. When purchasing for a business, you must be authorized to act for it.
Choosing your appliance
Review the exact model, color, dimensions, electrical requirements, clearances and installation instructions before ordering. Confirm access through doors and hallways and the availability of required utilities. Photos may show a product in a furnished setting; cabinets, decor and accessories are included only when expressly listed. Screen settings can affect color appearance.
If any specification or availability detail is unclear, contact VITARA before purchasing. We will contact you about material errors affecting an order before fulfillment rather than substitute a materially different product without your agreement.
Pricing and orders
Unless stated otherwise, prices are in U.S. dollars. Taxes and selected additional services are disclosed at checkout or before you approve them. Orders depend on availability and payment verification. An automatic order confirmation acknowledges receipt of an order. If we cannot fulfill an order, we will contact you to arrange an agreed alternative or refund the canceled items.
Shipping and delivery
Products include free standard shipping across the continental U.S. Standard LTL delivery is curbside only. Inside delivery and appointment delivery are optional paid services. Installation, assembly and packaging removal are not included. See the Shipping Policy for delivery requirements, fees and damage-reporting procedures.
Warranty and service
VITARA products include a 1-year warranty. Retain your proof of purchase, model and serial number, and follow the product's installation, operation and maintenance instructions. Contact our team to arrange assistance and obtain the applicable written warranty details. Nothing in these terms reduces coverage expressly provided in a written warranty or rights under applicable law.
Order changes, returns and problems
Returns are accepted only for verified product quality defects, subject to our Return Policy and applicable law. Returns for non-quality-related reasons are not accepted. All returns require prior authorization.
Contact us promptly about order changes, cancellation requests, damaged shipments, incorrect items or product defects. Include your order number, model, serial number and a description of the issue. Our team will provide the applicable next steps and any required return instructions. Do not ship a product to our office without first obtaining the correct return address and instructions. Applicable consumer rights remain unaffected.
Privacy and online assistance
Personal information is handled as described in our Privacy Policy. Online chat includes AI assistance and may make mistakes. Ask our team to confirm model-specific installation, order or service details when needed.
Website content and external links
VITARA branding, photographs and product materials belong to MG Home Solution LLC or their respective owners. You may use the information to evaluate and operate our products; other uses remain subject to the owner's rights and applicable law. Independent websites linked from this site have their own terms and privacy practices.
Updates and contact
We may update these terms prospectively. Changes do not remove rights relating to an existing purchase. For assistance, email info@vitaraamerica.com, call +1 800 299 3406, or visit Contact Us.
MG Home Solution LLC
100 Illinois Street, Suite 200
St Charles, IL 60174