Frequently Asked Questions

Quick answers about Vitara appliances, delivery and ownership.

Which appliance is right for my space?

Browse Products by category, then compare capacity, dimensions, installation type and features. Check the exact model and color before ordering. For help choosing, use the Chat button or contact our team.

How do I choose a color?

Where the same appliance is offered in multiple colors, choose a color on its product page. Model suffixes identify the available versions. Confirm the selected version before adding it to your cart.

Is shipping free?

Yes. Free standard shipping is available across the continental U.S. Standard LTL delivery is curbside only. Optional ground-floor inside delivery and appointment delivery are $75 each. Other carrier charges may apply. Read the Shipping Policy before ordering.

Is installation included?

No. Standard delivery does not include installation, assembly or packaging removal. Review the model-specific instructions and arrange a qualified installer when required. Built-in models require the specified openings, ventilation and utility connections.

What warranty is included?

Vitara products include a 1-year warranty. Keep your receipt, model number and serial number. Visit Warranty & Customer Care for assistance.

Where can I find manuals and dimensions?

Check the product page and our Product Manuals page. If you cannot find the exact document, send us the model number. Confirm installation requirements against the correct model's instructions before preparing cabinetry.

What should I do if a shipment arrives damaged?

Inspect it before signing the delivery receipt, note visible damage or shortages on the receipt, and contact us within 24 hours. Keep packaging and photographs. See the Shipping Policy for concealed-damage reporting timelines.

How do I request service or order help?

Visit the Support Portal, use Chat, or contact info@vitaraamerica.com or +1 800 299 3406. For service, provide the model, serial number, proof of purchase and a description of the issue.