Privacy Policy

Last Updated: March 23, 2026

Welcome to MG HOME SOLUTION LLC(“we,” “us,” “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (“Site”) or interact with us.

This Policy is designed to comply with major privacy regulations across the regions we serve, including:

- United States (Federal laws, CPRA/CCPA, and applicable state privacy laws)
- Canada (PIPEDA)
- Mexico (LFPDPPP 2025)
- European Union (EU) (GDPR)

By accessing or using our Site, you agree to this Privacy Policy.

Information We Collect
1.1 Information You Provided to Us

We may collect personal information you voluntarily submit, including:

- Name
- Email address
- Phone number
- Company name
- Address (if provided)
- Messages submitted through forms or communication channels
- Any files or documents you upload

1.2 Information Automatically Collected

When you use our Site, we automatically collect:

- IP address & approximate location
- Device and browser information
- Usage data (pages viewed, time spent, referring URLs)
- Cookies, pixels, and other tracking technologies
- We do not intentionally collect sensitive personal information unless expressly needed and authorized.

How We Use Your Information
We use your information to:

- Provide services and customer support
- Respond to inquiries
- Improve our Site, performance, and security
- Analyze usage trends
- Personalize your experience
- Send promotional messages (only with your consent where required)
- Comply with legal obligations
- We do not sell personal information.

U.S. Privacy Laws Compliance
3.1 CCPA / CPRA (California Privacy Law)

If you reside in California, you have the following rights:

Your Rights

- Right to Know what personal information we collect and how we use it
- Right to Access your collected personal information
- Right to Delete your personal information
- Right to Correct inaccurate data
- Right to Opt-Out of Sale or Sharing (we do not sell data)
- Right to Non‑Discrimination for exercising privacy rights
- Submitting a CCPA/CPRA Request

Email us at: info@vitaraamerica.com

We will verify your identity before processing your request.

3.2 Other U.S. State Privacy Laws

We comply with applicable requirements under:

- VCDPA — Virginia Consumer Data Protection Act
- CPA — Colorado Privacy Act
- CTDPA — Connecticut Data Privacy Act
- UCPA — Utah Consumer Privacy Act
- Other emerging privacy laws, where applicable

Depending on your state, your rights may include access, deletion, correction, data portability, or opting out of targeted advertising.

3.3 U.S. Federal Privacy Principles

We follow key federal privacy principles, including:

- Transparency
- Clear consent where required
- Data minimization
- Reasonable security safeguards
- User access and correction where legally applicable
- Canadian Privacy Law (PIPEDA)

If you are located in Canada, the following additional rights apply under the Personal Information Protection and Electronic Documents Act (PIPEDA):

Your PIPEDA Rights

- Request access to your personal information
- Request corrections to inaccurate information
- Withdraw consent at any time (may affect service availability)
- How to Exercise PIPEDA Rights

Email us at info@vitaraamerica.com with subject line “PIPEDA Request.”

4.1 Cross‑Border Data Transfers (Required Under PIPEDA)

Your information may be stored or processed in the United States or other countries where our service providers operate.

These regions may have different privacy laws, and your information may be accessible to law enforcement in those jurisdictions.

We take reasonable steps to protect your data regardless of location.

Mexico (LFPDPPP – 2025 Updated Law)
If you are located in Mexico, you are protected under the 2025 Federal Law for the Protection of Personal Data Held by Private Parties (LFPDPPP).

5.1 Your ARCO Rights

Mexican users have:

- Access
- Rectification
- Cancellation
- Opposition

5.2 Consent Requirements

We obtain consent that is:

- Free
- Specific
- Informed
- Unambiguous

5.3 Cross-Border Transfers

Your information may be transferred outside Mexico in accordance with LFPDPPP requirements and with appropriate safeguards.

Requests may be submitted to info@vitaraamerica.com.

EU & UK GDPR Compliance
If you are located in the European Union or the United Kingdom, the following applies:

6.1 Legal Basis for Processing

We process your data under one or more lawful bases:

- Consent
- Contract performance
- Legal obligation
- Legitimate interests
- Protection of vital interests
- Public interest

6.2 GDPR User Rights

You have the right to:

- Access your data
- Rectify incorrect data
- Request deletion (“Right to be Forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent anytime
- Not be subject to automated decision-making/profiling

6.3 International Transfer (SCCs)

When transferring EU/UK data to the U.S., Canada, Mexico, or other countries, we use:

- Standard Contractual Clauses (SCCs)
- Additional technical & organizational safeguards

6.4 EU/UK Representative (if required)

If legally required, we will designate an EU or UK representative; details will be published here.

Cookies & Tracking Technologies
We use cookies for:

- Essential site functionality
- Analytics
- Performance
- Personalization
- Marketing (only where legally permitted)
- Regions with cookie consent requirements (EU/UK, sometimes Canada)
- We will display a cookie consent banner allowing accept/decline choices.

You may disable cookies in your browser settings.

How We Share Your Data
We may share your data with:

- Hosting & cloud service providers
- Analytics vendors
- Marketing service providers (only with consent)
- Professional advisors (legal, technical, security)
- Law enforcement when required
- We never sell your data.

All partners must meet confidentiality and data protection obligations.

Data Retention
We retain data only as long as necessary for:

- Providing services
- Legal compliance
- Security and audit requirements
- Data is securely deleted or anonymized after the retention period.

Security
We implement administrative, technical, and physical safeguards, including:

- Encryption
- Access control
- Monitoring
- Secure storage
- However, no method of transmission is 100% secure.

Third‑Party Links
Our Site may link to external websites.
We are not responsible for their privacy practices.
Please review their policies independently.

Children’s Privacy
Our Site is not intended for children under:

16 (EU/UK)
13 (U.S. COPPA)

We do not knowingly collect information from children.

International Users
Your information may be stored and processed in any country where we operate.
We ensure appropriate legal safeguards for all international transfers.

Changes to This Policy
We may update this Privacy Policy periodically.

The “Last Updated” date will indicate the latest version.

Continued use of the Site means you accept the updates.

Contact Us
If you have questions, requests, or privacy concern, contact us at:

MG HOME SOLUTION LLC
Email: info@vitaraamerica.com
Address: 100 Illinois Street, Suite 200, St Charles, IL 60174